Communication Analyser respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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What Information We Collect

We may collect personal information when you:

• Create an account or subscribe to a plan

• Submit a contact or enquiry form

• Request information or support

• Sign up for email updates or promotions

• Communicate with us via email or phone

This information may include your name, organisation or school name, email address, phone number, billing details, and other information necessary to provide access to our platform and support services.

When using the platform, users may upload or submit text, audio, or video content for analysis. This content is processed solely to provide communication feedback and is not used for any other purpose.

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How We Use Your Information

We collect and use your information to:

• Create and manage user accounts and subscriptions

• Provide access to platform features and tools

• Process payments securely

• Communicate regarding service updates or support requests

• Respond to enquiries

• Provide marketing communications (only where you have opted in)

We do not sell, rent, share, or commercialise personal data to third parties for marketing or advertising purposes.

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Third-Party Services

We use trusted third-party service providers to operate our platform, including payment processors, hosting providers, and analytics services. These providers only receive information required to perform their services and must comply with strict confidentiality and data protection obligations.

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Cookies & Website Analytics

Our website and platform may use cookies and analytics tools to improve site functionality, track performance, and understand how users navigate our services. These tools collect anonymous usage information and do not personally identify individual users. You may adjust your browser settings to disable cookies if preferred.

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Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Where possible, media content submitted for analysis is processed locally on user devices and not stored without explicit consent.

However, no internet-based system can guarantee absolute security, and users acknowledge this general risk when transmitting information online.

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User Access & Corrections

You have the right to request access to your personal information and ask for corrections if details are inaccurate, incomplete, or outdated. To exercise this right, please contact us using the contact details below.

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Privacy for Students & Schools

Communication Analyser is suitable for educational settings and student use. We support student privacy protection by:

• Collecting only minimal data necessary for platform access

• Prohibiting surveillance or monitoring use cases

• Ensuring analysis data remains user-controlled

• Not selling or sharing student content

Schools using the platform are responsible for obtaining appropriate parental or guardian consent where required.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Email: sales@pwcollection.com.au
Phone: 0455 409 615

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Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, platform functionality, or privacy practices. The most current version will always be available on our website.